Privacy Policy

Last updated: September 15, 2026

JoyPlay: QuestGlow ("we", "our", or "Company") operates the JoyPlay: QuestGlow mobile application, the service domain at https://api.getjoyplay.com/, and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use JoyPlay: QuestGlow.

By using JoyPlay: QuestGlow, you acknowledge that you have read this Policy and understand the practices described below. If you do not agree with this Policy, please do not use the Service.

JoyPlay: QuestGlow may provide access to third-party games, offers, surveys, advertisements, stores, and reward tasks. Those third parties may process information under their own privacy policies. Please review their policies before using their services.

1. Information We Collect

Depending on how you use JoyPlay: QuestGlow, we may collect the following data:

Account and sign-in information

• Name, nickname, email address, phone number, password, age, and country or region.
• Profile information received when you choose third-party sign-in, such as Google or Facebook.

Reward, task, and gameplay information

• Games or offers you view, install, open, play, or complete.
• Task progress, play time, reward status, coins, wallet records, gift card redemption, and withdrawal records.
• Clicks, impressions, ad interactions, survey participation, promotion participation, and referral activity.

Device and technical information

• Device model, operating system, language, time zone, network status, carrier, IP address, and app version.
• Advertising identifiers, Android ID, device identifiers, installation identifiers, and push notification tokens.
• Security and integrity signals, such as SIM status, VPN status, emulator/root indicators, abnormal device state, crash logs, and diagnostic logs.

Application and permission-based information

• Installed-app information when needed to verify app install, launch, usage, or task completion.
• Photos, videos, audio, or files only when you grant permission, for example to upload support materials or task proof.
• Approximate or precise location when required for fraud prevention, local availability, compliance, or offer matching, and only where permitted by law and device settings.

Communications and support information

• Messages, requests, feedback, complaint information, and any materials you submit to customer support.
• Contact information used to respond to you or complete a service request.

2. How We Use Information

We use collected information for the following purposes:

• Provide, operate, maintain, and improve JoyPlay: QuestGlow.
• Create and manage accounts, authentication, guest access, and user sessions.
• Track eligible installs, launches, play time, surveys, offers, and other task activity so rewards can be issued accurately.
• Operate wallet, coin balance, gift card redemption, cash-out, referral, and promotional features.
• Detect, prevent, and investigate fraud, abuse, automated traffic, device tampering, policy violations, and reward-system manipulation.
• Personalize content, game recommendations, offers, advertisements, and notifications.
• Analyze app performance, measure marketing effectiveness, debug problems, and develop new features.
• Send service messages, security alerts, reward updates, support replies, and optional marketing communications where permitted.
• Comply with legal obligations, enforce our terms, protect rights and safety, and respond to lawful requests.

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis, we process personal information based on one or more of the following:

• Your consent, such as when you grant device permissions or opt in to certain communications.
• Performance of a contract, such as providing the Service, account features, rewards, and support.
• Legitimate interests, such as security, fraud prevention, analytics, product improvement, and advertising measurement.
• Compliance with legal obligations, including tax, accounting, consumer protection, and law-enforcement requirements.

4. Sharing and Disclosure

We may share information with the following categories of recipients:

• Service providers: hosting, analytics, crash reporting, customer support, payment, fraud prevention, push notification, and infrastructure providers.
• Advertising and measurement partners: partners that help show, measure, attribute, and improve advertisements and offer campaigns.
• Game and offer partners: partners that need limited information to verify task eligibility, task completion, rewards, installs, clicks, or gameplay events.
• Payment and redemption partners: partners that help process wallet activity, gift card delivery, identity verification, or cash-out requests.
• Professional and legal recipients: auditors, lawyers, advisors, courts, regulators, or law-enforcement bodies when required or permitted by law.
• Business transfer parties: parties involved in a merger, acquisition, financing, restructuring, or sale of assets, subject to appropriate protections.

We do not sell personal information in the traditional sense of selling a user list for money. Some advertising or analytics activities may be considered "sharing" or "sale" under certain privacy laws. Where required, we provide opt-out choices.

5. Advertising, Analytics, and Tracking

JoyPlay: QuestGlow may use advertising identifiers, cookies, SDKs, pixels, and similar technologies to measure app installs, attribute campaigns, prevent fraud, personalize offers, and show ads. You can limit ad tracking through your device settings where supported. Your choices may affect personalization but should not prevent basic Service use.

6. Device Permissions

Some features require device permissions. You may grant or deny permissions through your device settings. If you deny a permission, certain features may be unavailable or may not work as intended.

• Notifications: to send reward, task, account, and service updates.
• Photos, media, or files: to upload support materials or proof where you choose to submit them.
• Location: to support fraud prevention, compliance, local availability, and offer matching where enabled.
• App usage or installed-app access: to verify eligible installs, launches, or usage-based task completion where required by a task.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain account and reward records, prevent fraud, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods may vary depending on the type of data, the purpose of processing, legal requirements, and security needs.

8. Security

We use administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International Transfers

JoyPlay: QuestGlow and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international data transfers, such as contractual protections or other mechanisms recognized by applicable law.

10. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also have the right to withdraw consent or opt out of certain advertising or sharing activities.

You can manage some information directly in JoyPlay: QuestGlow or through your device settings. You may also request account deletion in the app where available. We may need to verify your request before acting on it, and some information may be retained when required for legal, security, or fraud-prevention reasons.

11. Children's Privacy

JoyPlay: QuestGlow is not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided information to us, please contact us so we can take appropriate action.

12. Third-Party Services

The Service may contain links or access to third-party websites, games, apps, offers, payment providers, stores, advertisements, or social platforms. We are not responsible for the privacy practices of those third parties. Their own policies and terms govern their services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date above and provide additional notice where required by law. Continued use of JoyPlay: QuestGlow after the effective date means you acknowledge the updated Policy.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us at:

JoyPlay: QuestGlow
Service domain: https://api.getjoyplay.com/
Email: privacy@getjoyplay.com